FAQs
Frequently asked questions
Do you offer professional bra fittings?
Yes.
A personalized bra fitting has been the foundation of Diva Lingerie for more than 35 years. Our experienced fit specialists are available at both our Winnipeg and Vancouver boutiques to help you find the perfect fit and styles that complement your needs.
Can I receive help choosing the correct size before I place an order?
Absolutely.
We encourage you to contact us by telephone or email before placing your order if you have any questions about sizing, fit, or style. Our knowledgeable staff are happy to provide personalized recommendations based on your measurements, previous purchases, and individual preferences.
Can someone review my online order before it ships?
Yes.
If you would like one of our staff members to personally review your order before it is shipped, simply contact us after placing your order. We are pleased to help ensure you have selected the products that best suit your needs.
Where do you ship?
At this time, we ship to addresses within Canada.
If you reside outside Canada and would like to place an order, please contact us before purchasing. We are happy to consider international shipping requests on a case-by-case basis.
How long will it take to receive my order?
Most orders are processed within 1-3 business days.
Delivery times may vary depending on your location and the shipping service selected during checkout.
Do you offer in-store pickup?
Yes.
Complimentary in-store pickup is available at both our Winnipeg and Vancouver locations.
Please wait until you receive your "Ready for Pickup" email before visiting the store.
Can I return an item purchased online?
Because of the intimate nature of the products we sell, we do not currently accept returns or exchanges on online purchases.
If you have questions about sizing or product selection, we encourage you to contact us before your order is shipped so that one of our experienced staff members can assist you.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us promptly so we can make it right.
Do you sell gift cards?
Yes.
Gift cards are available and make an excellent gift for birthdays, anniversaries, bridal showers, holidays, and other special occasions.
Gift cards purchased through the online store are only redeemable online.
Please contact us or visit one of our boutiques for available options and questions.
Are all products shown online available in store?
Most products displayed on our website are part of our in-store inventory.
Because inventory is shared between our boutiques and our online store, occasional differences in availability may occur. If an item becomes unavailable after an order is placed, we will contact you promptly to discuss the available options.
Do you carry specialty sizes?
Yes.
We specialize in an extensive range of bra sizes and carry many styles that are difficult to find in traditional department stores.
If you are looking for a particular size or brand, please contact us—we would be pleased to assist you.
How can I contact Diva Lingerie?
Email: info@divalingerie.ca
Winnipeg Boutique
Phone: 204-452-1802
Vancouver Boutique
Phone: 604-559-8593
Our experienced staff are always happy to answer your questions and help you find the perfect fit.
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