Return Policy
Returns & Exchanges
At Diva Lingerie, we believe that finding the perfect fit is best achieved through a personalized shopping experience. For more than 35 years, our knowledgeable staff have helped customers to find comfortable, supportive, and beautifully fitting lingerie through one-on-one service in both our Winnipeg and Vancouver boutiques.
Our online store is intended to make our products more accessible and convenient for both new and returning customers. Whether you’re replacing a favourite style or discovering a new one, our goal is simple: to ship the right product the first time—one which you’ll love.
Because of the intimate nature of the products we sell, we do not currently accept returns or exchanges on merchandise purchased through our online store.
We understand that choosing lingerie online can sometimes be challenging. Before your order is shipped, we invite you to contact us if you have any questions about sizing, fit, or style. Our experienced staff are happy to review your order, discuss your needs, and
provide personalized recommendations to help you select the products that are right for you.
If you would like us to personally review your order before it ships, simply make a note on your order or contact us before placing your order at 1 (204) 452-1802.
We are pleased to provide the same thoughtful guidance online that has made Diva Lingerie a trusted destination for generations of customers.
If you receive an item that is defective, damaged in transit, or different from the item you ordered, please contact us within 7 days of receiving your order. We will work with you to promptly resolve the issue.
We appreciate the trust you place in Diva Lingerie and look forward to providing you with the same exceptional service online that has been the foundation of our business for more than 35 years.
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