Terms of Service

These Terms of Service apply to your use of the Diva Lingerie website and to purchases made through our online store. By using this website or placing an order, you agree to these terms, together with our Returns & Exchanges, Shipping & In-Store Pickup, and Privacy policies.

Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizing information, prices, and availability are accurate.

However, colours may appear differently depending on your screen or device, and sizing may vary between brands, styles, and individual products. Product photographs and sizing information are provided as general guides and may not perfectly represent every item.

Our staff are pleased to provide personalized assistance with sizing, fit, and product selection. Any recommendations are based on the information provided by the customer and cannot guarantee that a particular product will fit every individual.

Pricing and Currency

All prices shown on our website are in
Canadian dollars unless otherwise stated.

Applicable taxes and shipping charges will be calculated and displayed during checkout.

We reserve the right to correct genuine pricing, product-description, or technical errors. If an error affects an order that has already been placed, we will contact you before fulfilling the order and give you the opportunity to proceed at the corrected price or cancel the affected item.

Orders and Acceptance

Submitting an order through our website is an offer to purchase the selected products.

An automated order-confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted or fulfilled.

We reserve the right to decline or cancel an order before shipment or pickup for reasons including but not limited to:

Product unavailability
Pricing or product-information errors
Payment authorization failure
Suspected fraud or unauthorized activity
Shipping restrictions
Quantity limitations
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has
been processed, the appropriate amount will be refunded to the original payment method.

Product Availability

Our online inventory may be shared with our Winnipeg and Vancouver boutiques. As a result, an item may occasionally become unavailable after an order has been submitted.

If a product is unavailable, we may contact you to offer an alternative, remove and refund the unavailable item, or cancel the affected order.

We will not substitute a materially different product without your approval.

Payment

Payment must be authorized before an order is fulfilled.

By submitting payment information, you
confirm that you are authorized to use the selected payment method and that the billing information you provide is complete and accurate.

Orders may be subject to payment verification and fraud-prevention screening.

Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, including expiry dates, product or brand exclusions, minimum purchase amounts, and limits on the number of uses.

Unless otherwise stated, promotions and discount codes:

Cannot be combined
Have no cash value
Cannot be applied after an order has been submitted
May be limited to one use per customer
May be cancelled if used fraudulently or contrary to the stated terms

Gift Cards

Gift cards may be used toward eligible purchases in accordance with the terms provided when the gift card is issued.

Gift cards are not redeemable for cash except where required by law. Lost, stolen, or unauthorized gift cards may not be replaced unless sufficient proof of purchase and identifying information are available.

Gift cards purchased through the online store are only redeemable online.

Website Use

You agree not to use this website:

For an unlawful or fraudulent purpose
To submit false, misleading, or unauthorized information
To interfere with the website’s operation or security
To introduce viruses, malware, or harmful code
To gain unauthorized access to customer accounts, systems, or information
To copy, scrape, reproduce, or commercially exploit website content without permission

We may restrict or terminate access where we reasonably believe that the website is being misused.

Intellectual Property

The Diva Lingerie name, logo, website design, text, photographs, graphics, and other website content are owned by Diva Lingerie, its licensors, or the applicable product brands.

Website content may not be copied, reproduced, modified, distributed, or commercially used without prior permission.

Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, social-media platforms, and other websites.

Diva Lingerie does not control these third-party services and is not responsible for their content, availability, security, or privacy practices. Your use of a third-party service may be subject to separate terms and policies.

Limitation of Liability

We make reasonable efforts to maintain an accurate, secure, and reliable website. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from
errors.

To the fullest extent permitted by law, Diva Lingerie will not be responsible for indirect, incidental, special, or consequential losses arising from the use of this website or from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any consumer right or legal remedy that cannot lawfully be excluded or limited.

Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our website, business practices, or legal obligations.

The version published on the website when an order is placed will generally apply to that order, except where a change is required by law.

Governing Law

These Terms of Service are governed by the applicable laws of Canada and the province in which the fulfilling Diva Lingerie location operates.

Nothing in these terms prevents a customer from relying on any mandatory consumer protection available under applicable law.

Contact Us

Questions about these Terms of Service may be directed to Diva Lingerie by telephone or email, or by contacting one of our Winnipeg or Vancouver boutiques.

Privacy Policy

At Diva Lingerie, we respect your privacy and are committed to protecting the personal information you entrust to us. Whether you shop online, visit one of our boutiques, or contact us by telephone or email, we believe your personal information should be handled with care, transparency, and respect.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name
Billing and shipping addresses
Email address
Telephone number
Purchase history
Product preferences
Information you provide when contacting us
Information required to process payments and fulfill orders

We may also collect limited technical information such as your IP address, browser type, and website usage information to help improve the performance and security of our website.

How We Use Your Information

We use your information only for legitimate business purposes, including:

Processing and fulfilling your orders
Providing customer service
Responding to questions and requests
Shipping products and arranging in-store pickup
Processing payments and preventing fraud
Improving our website and customer experience
Sending promotional emails, newsletters, or special offers, only where you have provided your consent or where permitted by law

We do not sell or rent your personal information to third parties.

Payment Information

Payments made through our online store are processed securely by our authorized payment providers. Diva Lingerie does not store complete credit card numbers on our own systems.

Third-Party Service Providers

To operate our business, we may share limited information with trusted service providers such as:

Shopify
Payment processors
Shipping carriers
Email and marketing providers
Fraud-prevention services
Information technology providers

These companies receive only the information necessary to perform the services they provide on our behalf.

Marketing Communications

If you subscribe to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will continue to send order confirmations, shipping updates, and other transactional communications related to your purchases.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and enhance your shopping experience.

You may adjust your browser settings to limit or disable cookies; however, doing so may affect certain features of the website.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect.

While no online system can be guaranteed to be completely secure, we continuously work to protect your information from unauthorized access, disclosure, or misuse.

Your Rights

You may request access to the personal information we hold about you or request that inaccurate information be corrected, subject to applicable legal requirements.

If you have questions about your personal information or this Privacy Policy, please contact us using the information below.